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JohnGonzales55 New Member
New Member

AltaLink C8045 V3 Drivers Printing White Stripes From Google Earth Desktop

Product Name: Xerox AltaLink C8030 / C8035 / C8045 / C8055 / C8070 Color Multifunction Printer
Operating System: Not Applicable

Hello,

We have a Xerox AltaLink that has been experiencing trouble with printing from Google Earth since we got it. Whenever printing directly from Google Earth and selecting the printer I want to use it creates white lines like the ones in the picture below. I would like to add that this printer works just fine when using V4 drivers for Windows 8.1/10 x64, however we have a lot of Windows 7 x64 that are forced to use V3 drivers that are not working. Another detail is that all drivers tested (V4 and V3) were deployed via a Windows Print Server.  Below is some details on the printer and the V3 x64 drivers I have tried thus far:

  • AltaLink C8045 PLC6 V3 v5.639.3.0
  • AltaLink C8045 PS V3 v5.639.3.0
  • Xerox Global Print Driver PCL6 V3 v5.645.5.0
  • Xerox Global Print Driver PS V3 v5.645.5.0
  • AltaLink Firmware 101.002.008.27400

IMG_1038.JPG

Any ideas on what I should try next?

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4 Replies
Analyst Nation Moderator Joe053204-hcl
Analyst Nation Moderator

Re: AltaLink C8045 V3 Drivers Printing White Stripes From Google Earth Desktop

Call Xerox to have them fix it, you have tried 4 drivers and those 4 drivers are made by independent teams that don't share resources.But you are describing an issue that happens to all manufacturers on all types of devices from Google Earth and Google Maps, which makes it odd that it doesn't get the stripes with the V4 versions. The cause is most definitely how the "document" is layered and how they get rendered into a static image (The maps are just tiny pictures layered together to make an image, which is what you see happening mid zoom. But if you can show their software people that it works in V4, and the same zoom doesn't in V3, from the same application, they should be able to replicate it, and if they can replicate both scenarios, their Engineers should be able to compare the jobs to find the fix.

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Joe
JohnGonzales55 New Member
New Member

Re: AltaLink C8045 V3 Drivers Printing White Stripes From Google Earth Desktop

Joe, I appreciate the reply and information and I will definetly be reaching out to Xerox in the near future. This issue seems be slightly different than the ones listed on Google search. It is definetly an issue with these particular drivers/printer model because we have other Xerox printer models and other brands of printers in the building that print Google Earth Desktop just fine with V3 drivers. 

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Analyst Nation Moderator Joe053204-hcl
Analyst Nation Moderator

Re: AltaLink C8045 V3 Drivers Printing White Stripes From Google Earth Desktop

I have the C8045 and it doesn't do that with the GPD PS either, but I don't have Windows 7 at hand to test.

Please be sure to select "Accept Solution" and or select the thumbs up icon to enter Kudos for posts that resolve your issues. Your feedback counts!

Joe
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Fabio Valued Advisor
Valued Advisor

Re: AltaLink C8045 V3 Drivers Printing White Stripes From Google Earth Desktop

seen this one, and resolved it with disabling advanced printing features, in the advanced tab of the printing preferences

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