cancel
Showing results for 
Search instead for 
Did you mean: 
Highlighted
New Member
New Member

AltaLink C8055 and Elatec TWN4 Multitech RFID Reader Authentication issue when signing in with card

Hi there

We have 13 AltaLink C8055 copiers and Elatec TWN4 Multitask RFID Readers.

We are having Authentication issues when signing in with cards.

We have Equitrac 2013-10 readers which work fine via Xerox secure access but the other units with the new Elactec readers are having issues with authentication.

 

We get Access Denied.  See system administrator for assistance.

I have turned off the option for embedded devices in secure access but this has not resolved the issue.

 

Can anyone assist?

0 Kudos
1 Reply
Highlighted
Community Manager
Community Manager

Re: AltaLink C8055 and Elatec TWN4 Multitech RFID Reader Authentication issue when signing in with c

Hi Sacha,

Thank you for using the Support Forum. Please take a look at the solution for configuring convenience authentication and see if those instructions will help you.  Please consider contacting your support centre for further assistance.

Thanks,
CherylO-Xerox
Community Manager

Be sure to click Kudos for those who have helped you.
Select Accept as Solution for posts that have helped to solve your issue(s)!