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Stefan New Member
New Member

AltaLink prints weird pages by itself - unknown user

Operating System: Windows 10 x64

Hey there,

we've got a weird phenomenon on some AltaLinks. From time to time it starts printing by itself. In the printed jobs it is shown as unknown - unknown an deleted (see attached picture).

The pages most of the time look like it's shown in the attached pictures below.

My favorite was a blank page with just HELP  written on it. Maybe someone is prisoned in there and trys to get out. :)

 

Has anyone an idea, where these pages come from and how I can stop this?

Thanks for your help an kind regards,

Stefan

IMG_0479.jpgpic1.JPGpic2.JPGpic3.JPG

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Community Manager CherylO-Xerox
Community Manager

Re: AltaLink prints weird pages by itself - unknown user

Hi Stefan,

Thank you for using the Support Forum. That is an unusal problem you are seeing.  I don't think there is anyone stuck in the machine so let's take a look at the solutions for Printer Prints Gibberish. If these solutions do not help please consider contacting your support centre for further assistance.

Thanks,
CherylO-Xerox
Community Manager

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