So if you re-print it in the morning from the Fiery does it work?
Is it in a faulted state in the Fiery? (Will show red in the printed queue in Command Workstation)
If so, what is the fault there?
It sounds like one of 2 scenarios, the job is printing, but still not fully sent from their PC when they log out/ shut down, or the printer is set to do a Secure Disk image Overwrite and does so mid job, this could be something set to happen hourly, daily at a specific time etc etc. See here:
Thank you.
I want to clarify I'm not holding the job ever, so I'm not sure this setting would apply. I may be missing something.
What's happening is that she actually sends the job. It's printing. It prints for 30 minutes and then cancels mid job.
Hi dthree,
try this
go to EWS > properties > login as Admin user name is admin and password is "1111" then go to
> Apps >printing > Hold All Jobs > select continue to print user job(s).
Regards,
I have someone who fills up every tray on their Xerox C8055, sends a massive job from their computer, and leaves for the night.
Every time they come back in the morning, after between 25-35 minutes, the job says "Deleted by User". I am 100% certain no user went into that space and the printer-computer network is airgapped.
The AltaLink has an EFI Fiery as well.
I have looked all over and I cannot for the life of me find a setting that would cancel this job:
- The PC power settings are set to never turn off or go into background
- No power settings found on EFI
- Xerox has no timeout settings, it's set to maximum performance.
Any ideas? I'm stumped.