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An Unexpected Error Occurred In The Print Driver. 001:000:0355

Product Name: Xerox AltaLink C8030 / C8035 / C8045 / C8055 / C8070 Color Multifunction Printer
Operating System: Windows 7

This error happens primarily on windows 7 (both x86/x64) but we've seen it on windows 10 before. It pops up dozens of times and it is possible to end the process in task viewer but still impedes printing. We have tried installing drivers from the printer's utility (XeroxSmart Start) with the same issue. We have tried universal pcl and ps drivers. We are pushing some drivers through gpo but even the manually installed ones do this for these users. Any tips would be awesome! Thank you in advance!

 

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Community Manager
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Re: An Unexpected Error Occurred In The Print Driver. 001:000:0355

Hello sdrennan,

If you try this today, are you still having the same issue?

Thanks,
CathyO-Xerox
Community Manager

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Re: An Unexpected Error Occurred In The Print Driver. 001:000:0355

Yes. We are still having the issue. I actually just received the issue on a Windows 10 machine as well. 

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Community Manager
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Re: An Unexpected Error Occurred In The Print Driver. 001:000:0355

Hello sdrennan,

At this point I would recommend contacting your local Xerox Support Department to speak with a product specialist.

Thanks,
CathyO-Xerox
Community Manager

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