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boss290 New Member
New Member

ApeosPort II C4300 - XP clients staple function and secure printing not working

Hi,

We have several Apeosport II C4300 devices. They have all been installed on our print server with the FX ApeosPort-II C4300 PCL 6 driver. Under the "Options" tab under "Properties", for our XP 32bit client PCs, the "Paper tray attributes" and certain "Items" are not displaying. I believe that this may be causing the staple function not to work (yellow exclamation mark for every stapling option in the drop-down list).

Further to this, when entering a passcode for secure printing, then attempting to print, the client receives an error: "Warning", "You must enter a Secure Print Passcode to complete this job submission..."

When testing on a Windows 7 64bit client, they have no issues and all Printer information is displayed under "Options".

The button named "Get information from Printer" is greyed out for users which is set by Group Policy.

 

Can someone please assist with this?

 

I have no such issue on any Apeosport-II 5010 device for both XP 32 bit and Windows 7 64bit

 

Print Server = Server 2008 R2 64bit

 

Additional Drivers has x86 ticked (this is included, it seems in the latest 64bit drivers for Win server 2008).

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