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Apple software update - Xerox 2.3 driver update - version 2.0.14 driver installed

Can you please help me? Apple's software update recently updated my Xerox Phaser 8560MFP driver to version 2.0.14.

 

I tried to delete this driver to go back to xerox's 2.0.13 driver but to no avail.

 

The installer stops with a message that a newer version is already installed.

 

I'd really appreciate complete step by step instructions to remove any remaing files from the recent Apple Xerox 2.3 software update.

 

Thanks

 

Mike

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Valued Advisor
Valued Advisor

Re: Apple software update - Xerox 2.3 driver update - version 2.0.14 driver installed

Hi you!

 

You probably need to remove the ppd before reinstalling the older driver.

Try going to "/Library/Printers/PPDs/" and remove the ppd from there.

 

 

Best Regards

Kimzi


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Re: Apple software update - Xerox 2.3 driver update - version 2.0.14 driver installed

Thanks Kimzi, but I've already done that. I've followed the guidance of Xerox technical support to the letter and removed everything they told me to. There's clearly a file left in Mac OS X and it's fairly well hidden? Has no one else experienced this problem?

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Valued Advisor
Valued Advisor

Re: Apple software update - Xerox 2.3 driver update - version 2.0.14 driver installed

Hi again!

 

I don't seem to recall having this problem before.

Have a look in the applications folder and see if it's installed there.

How about installing the printer manually with the older ppd?

1. Remove the printer queue on the MAC by right-clicking in the printer queue and selecting remove.
3. Download the printer driver

Run the file and follow the installation instructions.

4. Choose System Preferences -> Print and Fax.
5. Click on "Add other" printer
6. Choose “IP Printer” on the top tabs.
7. Afterwards you choose LPD/LPR from the drop-down menu.
8. Write in the IP address in “Printer Address”.
9. Double check that the queue name is empty or enter "LP".
10. Choose the correct driver/PPD file from the bottom drop-down menu.
11. Press on the “Add” button.

 

Best Regards

Kimzi


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Please remember to select "Accept as Solution" for posts that helped you solve the issue.

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Re: Apple software update - Xerox 2.3 driver update - version 2.0.14 driver installed

1. Terminate Apple Xerox Printer Drivers 3.0.1 process(es) via Activity Monitor
Before uninstalling Apple Xerox Printer Drivers 3.0.1, you’d better quit this application and end all its processes. If Apple Xerox Printer Drivers 3.0.1 is frozen, you can press Cmd +Opt + Esc, select Apple Xerox Printer Drivers 3.0.1 in the pop-up windows and click Force Quit to quit this program (this shortcut for force quit works for the application that appears but not for its hidden processes).
Open Activity Monitor in the Utilities folder in Launchpad, and select All Processes on the drop-down menu at the top of the window. Select the process(es) associated with Apple Xerox Printer Drivers 3.0.1 in the list, click Quit Process icon in the left corner of the window, and click Quit in the pop-up dialog box (if that doesn’t work, then try Force Quit).
2. Delete Apple Xerox Printer Drivers 3.0.1 application using the Trash
First of all, make sure to log into your Mac with an administrator account, or you will be asked for a password when you try to delete something.
Open the Applications folder in the Finder (if it doesn’t appear in the sidebar, go to the Menu Bar, open the “Go” menu, and select Applications in the list), search for Apple Xerox Printer Drivers 3.0.1 application by typing its name in the search field, and then drag it to the Trash (in the dock) to begin the uninstall process. Alternatively you can also click on the Apple Xerox Printer Drivers 3.0.1 icon/folder and move it to the Trash by pressing Cmd + Del or choosing the File and Move to Trash commands.
For the applications that are installed from the App Store, you can simply go to the Launchpad, search for the application, click and hold its icon with your mouse button (or hold down the Option key), then the icon will wiggle and show the “X” in its left upper corner. Click the “X” and click Delete in the confirmation dialog.
3. Remove all components related to Apple Xerox Printer Drivers 3.0.1 in Finder
Though Apple Xerox Printer Drivers 3.0.1 has been deleted to the Trash, its lingering files, logs, caches and other miscellaneous contents may stay on the hard disk. For complete removal of Apple Xerox Printer Drivers 3.0.1, you can manually detect and clean out all components associated with this application. You can search for the relevant names using Spotlight. Those preference files of Apple Xerox Printer Drivers 3.0.1 can be found in the Preferences folder within your user’s library folder (~/Library/Preferences) or the system-wide Library located at the root of the system volume (/Library/Preferences/), while the support files are located in "~/Library/Application Support/" or "/Library/Application Support/".
Open the Finder, go to the Menu Bar, open the “Go” menu, select the entry:|Go to Folder... and then enter the path of the Application Support folder:~/Library
Search for any files or folders with the program’s name or developer’s name in the ~/Library/Preferences/, ~/Library/Application Support/ and ~/Library/Caches/ folders. Right click on those items and click Move to Trash to delete them.
Meanwhile, search for the following locations to delete associated items:
• /Library/Preferences/
• /Library/Application Support/
• /Library/Caches/
Besides, there may be some kernel extensions or hidden files that are not obvious to find. In that case, you can do a Google search about the components for Apple Xerox Printer Drivers 3.0.1. Usually kernel extensions are located in in /System/Library/Extensions and end with the extension .kext, while hidden files are mostly located in your home folder. You can use Terminal (inside Applications/Utilities) to list the contents of the directory in question and delete the offending item.
4. Empty the Trash to fully remove Apple Xerox Printer Drivers 3.0.1
If you are determined to delete Apple Xerox Printer Drivers 3.0.1 permanently, the last thing you need to do is emptying the Trash. To completely empty your trash can, you can right click on the Trash in the dock and choose Empty Trash, or simply choose Empty Trash under the Finder menu (Notice: you can not undo this act, so make sure that you haven’t mistakenly deleted anything before doing this act. If you change your mind, before emptying the Trash, you can right click on the items in the Trash and choose Put Back in the list). In case you cannot empty the Trash, reboot your Mac.
Tips for the app with default uninstall utility:
You may not notice that, there are a few of Mac applications that come with dedicated uninstallation programs. Though the method mentioned above can solve the most app uninstall problems, you can still go for its installation disk or the application folder or package to check if the app has its own uninstaller first. If so, just run such an app and follow the prompts to uninstall properly. After that, search for related files to make sure if the app and its additional files are fully deleted from your Mac.

 

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