We had this same issue with a PrimeLink B9110. Issue was caused by settings in the web gui printer properties.
This issue is ongoing.
We've just had the printer serviced and reinstalled the latest driver: 5.10.0
We're now on macOS 11.5
Auto-selecting tray always results in a 024-747 error.
The ONLY way we can avoid this error is to specify a tray. Can you help?
We've been struggling with our Phaser 7100N to be able to print with different paper sizes in the main tray and bypass tray. We'd ideally have A3 loaded in Tray 1 and A4 in the bypass tray.
However, we now seem to be stuck where we ALWAYS receive a 024-747 error if set 'Auto-select' for the Paper feed in the print dialogue.
We've returned to only having A4 in Tray 1 and still get this error.
Can anyone suggest how to fix or trouble shoot this?