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Auto-selecting tray always results in a 024-747 error.

Product Name: Phaser 7100N
Operating System: macOS 10.13 - High Sierra

We've been struggling with our Phaser 7100N to be able to print with different paper sizes in the main tray and bypass tray. We'd ideally have A3 loaded in Tray 1 and A4 in the bypass tray.

However, we now seem to be stuck where we ALWAYS receive a 024-747 error if set 'Auto-select' for the Paper feed in the print dialogue.

We've returned to only having A4 in Tray 1 and still get this error.

Can anyone suggest how to fix or trouble shoot this? 

 

 

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Re: Auto-selecting tray always results in a 024-747 error.

We're on the latest versions of macOS drivers and printer firmware btw...

macOS10.13.3
Driver version5.3.0
Printer firmware17.21.1
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Community Manager
Community Manager

Re: Auto-selecting tray always results in a 024-747 error.

Hi nick-t,

Thank you for using the Support Forum. Please take a look at the solutions for the code you are seeing.  If these do not help please consider contacting your support centre for further assistance.

Thanks,
CherylO-Xerox
Community Manager

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