Auto-selecting tray always results in a 024-747 error.

[nick-t]

We've been struggling with our Phaser 7100N to be able to print with different paper sizes in the main tray and bypass tray. We'd ideally have A3 loaded in Tray 1 and A4 in the bypass tray.

However, we now seem to be stuck where we ALWAYS receive a 024-747 error if set 'Auto-select' for the Paper feed in the print dialogue.

We've returned to only having A4 in Tray 1 and still get this error.

Can anyone suggest how to fix or trouble shoot this? 

[nick-t]

We're on the latest versions of macOS drivers and printer firmware btw...

macOS	10.13.3
Driver version	5.3.0
Printer firmware	17.21.1

[CherylO-Xerox]

Hi nick-t,

Thank you for using the Support Forum. Please take a look at the solutions for the code you are seeing.  If these do not help please consider contacting your support centre for further assistance.

[sigharen@gmail.com]

hi

having exactly the same problem. Did you found a solution? regards Eric

[nick-t]

This issue is ongoing.

We've just had the printer serviced and reinstalled the latest driver: 5.10.0

We're now on macOS 11.5

Auto-selecting tray always results in a 024-747 error.

The ONLY way we can avoid this error is to specify a tray. Can you help?

[copyconnection]

We had this same issue with a PrimeLink B9110. Issue was caused by settings in the web gui printer properties.

Solution:

1. Log into printer using local IP on a web browser.
2. Navigate to Properties tab at the top and login.
3. On the left hand side under General Setup>Job Management>Paper Tray Attributes make sure the trays you are trying to print to are not set to be excluded from auto tray switching.
4. Set your priorities and click apply.