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ictpro
New Member
New Member
‎02-13-2017 11:28 AM

Automatically Select Paper Tray when empty - WC 7220

Product Name: Other - specify product in post

Hello

,

we have Xerox WC 7220 with 3 Trays:

Tray 1 - plain A4 paper

Tray 5 - Lightweight Cardstock A4 paper (company headed paper).

 

We have a problem - in case tray 1 is during print job empty, printer automaticaly continues in printing on heavy paper from tray 5. Please help me how to disable this feature.

 

Thank you ahead.

Petr

7220.PNG

 

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CherylO-Xerox
Community Manager
Community Manager
‎02-16-2017 02:10 PM

Re: Automatically Select Paper Tray when empty - WC 7220

Hello ictpro

 

If you have not already resolved this issue, we suggest you search our online knowledgebase for this product: WorkCentre 7220.  Also take a look at the System Admin guide for information on tray priority.  Make the tray 5 the lowest priority so that when tray 1 is out of paper it will go to one of the other trays before tray 5. 

 

Alternatively, you can visit our Contact Us page for other support options.

Thanks,
CherylO-Xerox
Community Manager

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