B210 Keeps jamming

[tomhawes]

Hi,

We have a B210 printer which is about 3 moths old - this mornig it started Jamming regulaly - probably about 1 print in 5 will jam and need clearing from the rear, where the page will be all crinkled up. Is there anything I can try from here before returning it under warranty? I have checked that there is no paper still stuck anywhere

Thanks

Tom 

[TammyL-Xerox]

Hello tomhawes, 

Since your product is still under warranty I would recommend contacting your local Xerox Support Department to speak with a Product Specialist for more assistance. Please call 1-800-821-2797 or 1-800-835-6100. 

[VentureLegal]

This seems to be a regular problem with this machine and ours has also started. I have had problems with toner replacement also so I will be returning my machine in warranty and replacing it with a HP equivalent. 

Zero support from Xerox - phone number just rings out repeatedly. I picture it ringing in an empty building somewhere while they count their profits from screwing customers with shoddy products and worse support.

[WheelerW]

So here are the most common causes: Paper inserted incorrectly. This tends to be the number one cause, and there's a lot that can go wrong while you're loading the paper in the input tray. Sheets stuck together,folded or frayed paper, and an overloaded tray can all create problems.