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crispsimpcrispy
New Member
New Member

B215 - Not compatible toner Error 09-800, Hard Reset

Product Name: Xerox B215 Multifunction Printer
Operating System: Windows 10

I am having a serious problem with my B215 printer, I have tried 2 different new authentic toner cartridges from Xerox, and each one is deemed to be incompatible (09-800). I then reinserted the old toner cartridge which is now also not compatiable, strange considering it just printed out 1000 pages. 

I have reset the printer, and have updated the firmware, no luck.

I have fully reset the printer.

I have tried technical support, no luck

I dont know what else to do?? except never buying a xerox product again!!!!!

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5 Replies
CathyO-Xerox
Community Manager
Community Manager

Re: B215 - Not compatible toner Error 09-800, Hard Reset

Hello crispsimpcrispy,

Have you verified that you have the correct cartridge number installed for your device?

Thanks,
CathyO-Xerox
Community Manager

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Aguilop
New Member
New Member

Re: B215 - Not compatible toner Error 09-800, Hard Reset

I get the same problem. My B215 don´t recognize the toner 106R04347. It was buyed brand new. i updated the FW, and reseted, but it still doesn´t work. What can i do now? drop the printer?

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GabiE-Xerox
Xerox Employee
Xerox Employee

Re: B215 - Not compatible toner Error 09-800, Hard Reset

Hi,

The consumables like the printers are geographic regionalized also depends of contact type. So you must buy the correct part number of consumables for your region or from where the machine was bought. For this look at the following table:

Standard Capacity Toner Cartridge (NA/XE SOLD)

1.5K

106R04346

High Capacity Toner Cartridge (NA/XE SOLD)

3K

106R04347

Toner Cartridge (DMO SOLD)

3K

106R04348

Dual Pack Toner Cartridge (DMO SOLD)

2 x 3K

106R04349

Tomas Gegan
New Member
New Member

Re: B215 - Not compatible toner Error 09-800, Hard Reset

Hello, I have the same problem.

I bought this type toner:

"Dual Pack Toner Cartridge (DMO SOLD)2 x 3K 106R04349"

and my printer show allert about not compatible toner Error.

I intaled new firmware and reinstaled driver in my computer.

How can I set in printer this toner like default and original?

Thank you.  

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crispsimpcrispy
New Member
New Member

Re: B215 - Not compatible toner Error 09-800, Hard Reset

I actually managed to get an engineer to come out to try and fix the printer, but he was unable, told me they would send some else out to try and fix but no one ever came. 

I was also told that the printer was now discontinued and is no longer supported by Xerox, which is absolutely disgusting, to think that a printer only has a life span of about a year. 

Your best bet is get rid of the printer and never buy from xerox again

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