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crispsimpcrispy
New Member
New Member

B215 - Not compatible toner Error 09-800, Hard Reset

Operating System: Windows 10

I am having a serious problem with my B215 printer, I have tried 2 different new authentic toner cartridges from Xerox, and each one is deemed to be incompatible (09-800). I then reinserted the old toner cartridge which is now also not compatiable, strange considering it just printed out 1000 pages. 

I have reset the printer, and have updated the firmware, no luck.

I have fully reset the printer.

I have tried technical support, no luck

I dont know what else to do?? except never buying a xerox product again!!!!!

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1 Reply
CathyO-Xerox
Community Manager
Community Manager

Re: B215 - Not compatible toner Error 09-800, Hard Reset

Hello crispsimpcrispy,

Have you verified that you have the correct cartridge number installed for your device?

Thanks,
CathyO-Xerox
Community Manager

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