cancel
Showing results for 
Search instead for 
Did you mean: 
davefelsenthal
New Member
New Member

B215 Printer prints gibberish MacBook Air Monterey

Product Name: Xerox B215 Multifunction Printer
Operating System: macOS 12 - Monterey

I have a MacBook Air 2020 with M1 running the latest update of the operating system Monterey 12.1

I have tried all the steps in the article posted on the subject with the same issue with Catalina OS

Nothing works

Help,20211230_172844.jpg please!

0 Kudos
3 Replies
davefelsenthal
New Member
New Member

Re: B215 Printer prints gibberish MacBook Air Monterey

 
 
User level:Level 1
(0 points)

Dec 27, 2021 9:06 AM in response to Laurent Earth

Hello,

it looks like I managed to solve this issue:

 

1. Download the latest firmware (https://www.support.xerox.com/en-us/product/xerox-b215-multifunction-printer/content/153656?language... This link was sent to me from Xerox support;

 

2. Install it (https://www.support.xerox.com/en-us/product/xerox-b215-multifunction-printer/content/145466);

 

3. Reset OS X printing system (https://support.apple.com/en-za/guide/mac-help/mh14001/mac);

 

4. Install the printer driver (https://www.support.xerox.com/en-us/product/xerox-b215-multifunction-printer/downloads?platform=macO...

 

5. Add the printer by explicitly specifying the driver: click "+" in the printer control panel (image 1) / select Xerox B215 (image 2) / at the bottom, in the dropdown "Use:", select "Select software ..." (image 2) / and in the window that opens, select "Xerox B215 Multifunction Printer" (image 3) / Press "Ok" / Press "Add";

 

6. Done!

 

RGSimon
New Member
New Member

Re: B215 Printer prints gibberish MacBook Air Monterey

To:  davefelsenthat

       a.tamazov

I’m not sure who to credit for the instructions below but they work.   Thank you!! 
 
It took me over an hour to figure it out, with some false steps along the way, but it should be much quicker for someone who is familiar with firmware protocols.  
 
 Xerox tech support should have been able to offer these instructions on the phone.  So they aren’t really off the hook.
 
To anyone attempting this upgrade:
Be sure to follow the instructions in step 5 exactly as indicated or nothing will be fixed.  If you're reading this as an email, you probably won't see the three images illustrating the process that a.tamazov posted on the forum thread. 
0 Kudos
davefelsenthal
New Member
New Member

Re: B215 Printer prints gibberish MacBook Air Monterey

you're welcome!

0 Kudos