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alan.frth Occasional Contributor
Occasional Contributor

Banner page printing when disabled

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Product Name: Xerox AltaLink B8045 / B8055 / B8065 / B8075 / B8090 Multifunction Printer
Operating System: Windows 7 x64

Banner page printing when disabled. Happening with only (2) users in a department. Others not having the problem.

What I've done:

  • Unplugged the machine from power
  • Verified banner page is turned "off" within admin settings
  • Enabled banner page / disabled banner page
  • uninstalled/reinstalled printer (not choosing "use current driver")
  • logged in as with admin account with same results

At each step ran a test print with banner printing

Ideas folks?

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Analyst Nation Moderator Joe053204-hcl
Analyst Nation Moderator

Re: Banner page printing when disabled

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Print driver over-rides printer unless you stop it from doing so in EWS > properties > Apps > Printing > General


If that doesn't fix it, you would need to Altboot the device (Complete wipe), but since the issue is only 2 people, and I assume there are more than 2 users, the issue pretty much has to be what I listed

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