Banner page printing when disabled

[CherylO-Xerox]

Hi BradW, 

Thank you for using the Support Forum and thank you for coming back to let us know the solution you found. I am sure your solution will help others that encounter the same issue.  

[BradW · Accepted solution]

Got it.  Thank you.

I have resolved the issue by removing the multiple Xerox drivers that were installed for the printer and just using the PCL6 driver.  I was able to turn off all the settings for the Banner Page and it worked.

[GabiE-Xerox]

Hi,

You cannot. The EWS is available just in a network environment (UTP port or WiFi) through IP address.

Gabi

[BradW]

How do you get to EWS is printer (3335) is connected via USB cable?

[Joe Arseneau · Accepted solution]

Print driver over-rides printer unless you stop it from doing so in EWS > properties > Apps > Printing > General

If that doesn't fix it, you would need to Altboot the device (Complete wipe), but since the issue is only 2 people, and I assume there are more than 2 users, the issue pretty much has to be what I listed

[alan.frth]

Banner page printing when disabled. Happening with only (2) users in a department. Others not having the problem.

What I've done:

• Unplugged the machine from power
• Verified banner page is turned "off" within admin settings
• Enabled banner page / disabled banner page
• uninstalled/reinstalled printer (not choosing "use current driver")
• logged in as with admin account with same results

At each step ran a test print with banner printing

Ideas folks?