cancel
Showing results for 
Search instead for 
Did you mean: 
Highlighted
Contributor
Contributor

Banner page printing when disabled

Jump to solution
Product Name: Xerox AltaLink B8045 / B8055 / B8065 / B8075 / B8090 Multifunction Printer
Operating System: Windows 7 x64

Banner page printing when disabled. Happening with only (2) users in a department. Others not having the problem.

What I've done:

  • Unplugged the machine from power
  • Verified banner page is turned "off" within admin settings
  • Enabled banner page / disabled banner page
  • uninstalled/reinstalled printer (not choosing "use current driver")
  • logged in as with admin account with same results

At each step ran a test print with banner printing

Ideas folks?

0 Kudos
5 Replies
Highlighted
Valued Advisor
Valued Advisor

Re: Banner page printing when disabled

Jump to solution

Print driver over-rides printer unless you stop it from doing so in EWS > properties > Apps > Printing > General

1.JPG

If that doesn't fix it, you would need to Altboot the device (Complete wipe), but since the issue is only 2 people, and I assume there are more than 2 users, the issue pretty much has to be what I listed

Please be sure to select "Accept Solution" and or select the thumbs up icon to enter Kudos for posts that resolve your issues. Your feedback counts!

Joe Arseneau
0 Kudos
Highlighted
New Member
New Member

Re: Banner page printing when disabled

Jump to solution

How do you get to EWS is printer (3335) is connected via USB cable?

 

0 Kudos
Highlighted
Valued Advisor
Valued Advisor

Re: Banner page printing when disabled

Jump to solution

Hi,

You cannot. The EWS is available just in a network environment (UTP port or WiFi) through IP address.

 

Gabi

Highlighted
New Member
New Member

Re: Banner page printing when disabled

Jump to solution

Got it.  Thank you.

I have resolved the issue by removing the multiple Xerox drivers that were installed for the printer and just using the PCL6 driver.  I was able to turn off all the settings for the Banner Page and it worked.

 

Highlighted
Community Manager
Community Manager

Re: Banner page printing when disabled

Jump to solution

Hi BradW, 

Thank you for using the Support Forum and thank you for coming back to let us know the solution you found. I am sure your solution will help others that encounter the same issue.  

Thanks,
CherylO-Xerox
Community Manager

Be sure to click Kudos for those who have helped you.
Select Accept as Solution for posts that have helped to solve your issue(s)!

0 Kudos