Thank you for using the Support Forum and thank you for coming back to let us know the solution you found. I am sure your solution will help others that encounter the same issue.
Got it. Thank you.
I have resolved the issue by removing the multiple Xerox drivers that were installed for the printer and just using the PCL6 driver. I was able to turn off all the settings for the Banner Page and it worked.
Print driver over-rides printer unless you stop it from doing so in EWS > properties > Apps > Printing > General
If that doesn't fix it, you would need to Altboot the device (Complete wipe), but since the issue is only 2 people, and I assume there are more than 2 users, the issue pretty much has to be what I listed
Banner page printing when disabled. Happening with only (2) users in a department. Others not having the problem.
What I've done:
At each step ran a test print with banner printing
Solved! Go to Solution.