Banner page printing when disabled. Happening with only (2) users in a department. Others not having the problem.
What I've done:
At each step ran a test print with banner printing
Solved! Go to Solution.
Print driver over-rides printer unless you stop it from doing so in EWS > properties > Apps > Printing > General
If that doesn't fix it, you would need to Altboot the device (Complete wipe), but since the issue is only 2 people, and I assume there are more than 2 users, the issue pretty much has to be what I listed
Got it. Thank you.
I have resolved the issue by removing the multiple Xerox drivers that were installed for the printer and just using the PCL6 driver. I was able to turn off all the settings for the Banner Page and it worked.
Thank you for using the Support Forum and thank you for coming back to let us know the solution you found. I am sure your solution will help others that encounter the same issue.