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Community Manager
Community Manager

Re: Banner won't stop printing

Hello Eileen904

I searched our online knowledge base and found this article for overriding the banner page in the print driver.

If you're still having issues after trying these steps please consider calling our support department for additional assistance.



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Banner won't stop printing

Product Name: Phaser 7100
Operating System: Mac OS X 10.11 - El Capitan

I have a Phaser 7100N.

I have been printing from a Mac OS X  10.7.5 for a few years now with no problems. No banners were ever printed.

Now I am using Mac OS X El Capitan 10.11.6 and there is a problem. A banner is printed out before each file that I send to print. I have turned this feature OFF on the control panel but a banner is still being printed.

What is the solution to stop this banner printing?

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