Working on an issue for a customer who has purchased two Xerox 560s with bustled Fiery controllers. Customer prints EPS files from Bentley Microstation (single page CAD drawings) and the issue appears to be that the engine demands media size based on the bounding box size in the EPS.
Customer has two kinds of bustled Fiery controllers: one is the XC560 and the other is the newer 570EXi. Both systems report the same error, which is "Load 10.6x16.5 inch Plain 64-79gsm White in Tray 6(Oversized)". Job should print out on 11x17.
Tested customer file on Xerox C75 with EX C75 Fiery and experienced same "Load 10.6x16.5 inch..." issue.
Previous printer from different manufactuer with an embedded Fiery printed thse jobs fine. Fille Distills properly to 11x17 PDF file, too.
Both bustled rips on the 560s are patched (SP1 on the 570EXi and SP8 on the XC560.)
Here are the first few lines from the test file:
%%BoundingBox: 14 18 777 1206
%%Creator: MicroStation 18.104.22.1689
%%Title: R:\PROPOSAL\COUNTY\ATMS IV D-B 132329PB\42097445801\its\NWDTIT01.DGN
%%CreationDate: 1/23/2014 4:39:35 PM
/ustation 60 dict def
%%BeginFeature: *PageSize Tabloid
<</DeferredMediaSelection true /PageSize [792 1224] /ImagingBBox null>> setpagedevice
} stopped cleartomark
Please advise. Thank you!
Dave Brown, Zeno-GIS
Thank you for using the Support Forum. Please take a look at the solutions for job held for resources and make sure to pay special attention to the final solution make sure the paper attributes match between the driver and the printer. If this does not help please consider contacting your support centre for further assistance.