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Valued Advisor
Valued Advisor

Re: Bi-Directional Communication Hole Punch Issues

Hello jabar caddle.

Thank you for using the Support Forum. If you set the bi-directional to off and change the hole punch to installed, then turn bi-directional back on can you then access the hole-punch?  If not then please consider contacting your support centre for further assistance.

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Bi-Directional Communication Hole Punch Issues

Product Name: Other - specify product in post

I have a WorkCentre 5335, 5 Trays, Office Finisher LX and Hole Punch. At the UI of the device i can use the Hole Punch, same for the CWIS screen. The problem is that from the driver the hole punch is not an option. When i go into the Printer Properties, Installable Options all the settings are grayed out and Hole Punch is set to not installed. If i go to Bi-directional communication and set it to manual that problem remains. If i set the bi-directional comminucation to off, i can then change the hole punch to installed but the disables a few of the nice features of the device. Has anyone run into this problem and found a work around?

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