Big Sur Compatibility Document Update

[CherylO-Xerox]

Attention Mac Users: The macOS 11 Big Sur was released in November 2020.  Please read the latest blog Big Sur Compatibility Document Update to review the drivers that have been released and any additional information available about compatibility.   

[WaMa]

According to the referenced page, the Mac driver for the Phaser 6600 receives a "1" meaning total compatibility with Big Sur. But I've received some PDFs which give a postscript error: "ERROR: invalidfont" but which print just fine from a Catalina machine on the same network. So it's definitely a Big Sur issue. Please advise.   

[RandyD]

When can all xerox user expect an update for a new driver that will be Big Sur compatible?

[CherylO-Xerox]

Hi Randy, 

Please check the compatibility document.  Not all models will have a driver for Big Sur.  

[RandyD]

Perfect. Yes EFI had an OS11 Big Sur driver for my press! Thank you.

[WaMa]

Cheryl, 

I'm sorry, but this simply isn't true -- the chart says there is full Big Sur compatibility for the Phaser 6600, but even the latest driver yields an error on many full color PDFs which print fine - with the same driver - on Yosemite. The error we're still getting is

ERROR: invalidfont
OFFENDING COMMAND: show

STACK:

(!)

It's been months. Postscript errors should have all been fixed by now. And if there isn't full compatibility, the chart shouldn't say as much. Please advise. 

[eeltrebor]

Why does Xerox not make the Phaser 6010 compatible to Mac OS Big Sur? I have a perfectly good printer as well as ink cartridges for this printer, and now I can't use it.  I will have to purchase a new printer, which seems like such a waste.

[CherylO-Xerox]

Hi eeltrebor, 

I am not sure of the reason but the Phaser 6010 being over 10 years old may have something to do with the decision.  You can try adding the printer on macOS using the built-in “Generic Postscript PPD”. Please consider contacting your support centre for further assistance.

[CherylO-Xerox]

Hi WaMa,

If you are getting the error only on PDF's you can try selecting "Print As Image" in Adobe before printing.  If that doesn't help or you are seeing it on other types of documents please completely uninstall the Xerox driver and empty the trash and reboot the mac.  Now reinstall the latest driver for Big Sur from the driver page for your Phaser 6600.  Please consider contacting your support centre for further assistance.

[WaMa]

Hi, CherylO -- I'll try to clarify. It's NOT a problem with PDFs nor a problem with "other documents." It's a problem with CERTAIN PDFs and it's a Postscript probem. Apparently the new driver doesn't process Postscript in some cases under Big Sur as it did previously. 

I have only one document in particular this has been showing up on. All other documents -- all other PDFs -- are fine. It's just this one document. And I'm sure it'll show up on another document at some stage, too. What I'd like to do is furnish you the document in question so you can ascertain precisely what it is about the document that creates an error under the current driver + Big Sur, but which prints perfectly under the current driver + Catalina. 

Please advise.