Black Toner Smearing WorkCentre 7220i

[fiery]

Your welcome. Glad to see it is working now.

[Emery Help Desk]

Xerox Tech came onsite and re-initialized the NVM to fix the fusing issue and also reseated the drums to clear the adjustments in progress error. Thanks for the help.

[fiery]

Sounds like you have a bad imaging unit. I would put the old one back in. Try the previous steps I listed for your original problem.

[Emery Help Desk]

We are using 20lb paper and it started fusing correctly when I set the paper to lightweight cardstock instead of plain paper. I tried replacing the black drum as directed by Xerox support and now it is stuck in Xerographic adjustments are progress and has been for over 18 hours and will not print or copy. I powered down and uplugged form power and it is still stuck in Xerographic adjustments. Does Xerox have a lemon clause for machines that have ghosts? I haven't checked the power to the machine so that is one thing I can check. Thanks for all the replies.

[fiery]

It deffinately looks fusing related. Things that can cause the toner not to fuse are not enough heat or pressure or an oversaturated image. See if it is happening on 20lb paper. Is hit happening when copying from the glass?

[NicklasBerge]

We have the similar issue with WorkCentre 7225i. Don't know how to fix it.

[fiery · Accepted solution]

Other steps would be to have a tech re-initialize the nvm's or do an alt boot software load. You may also want to check your power going to the machine is good. Another possibility is that the file is coming over too saturated. see if copies are not fusing as well as other files.

[Emery Help Desk]

Funny thing, we are using plain white paper, but if I set the 7220 paper trays to lightweight cardstock it will fuse properly on the plain white paper. I tried replacing the fuser with no luck. I'm going to try replacing the black drum unit and see if that makes any difference. We are still using the Xerox toner that came with the unit from the factory.

[fiery]

Joe is correct, or its a bad fuser.

[Joe Arseneau]

That looks like it isn't fusing, and ends up peeling off on a roller then getting picked up again in the wrong spot, which would imply the paper is programmed wrong (plain vs cardstock for instance) or an incompatible 3rd party toner that has different melt point than Xerox branded.