cancel
Showing results for 
Search instead for 
Did you mean: 
wendyns
New Member
New Member

Black film torn and coming out of back of printer

Product Name: WorkCentre 6515
Operating System: Mac OS X 10.11 - El Capitan

Pages were trapped and on release we also found a ream of black film which is torn and beyond repair. There was also a smell of burning when trying to print before realising the pages were stuck. What is the diagnosis ? Is it the transfer belt? Can we buy a replacement part ?

Any help appreciated as we rely on this printer everyday

 

0 Kudos
6 Replies
gabiene
Valued Advisor
Valued Advisor

Re: Black film torn and coming out of back of printer

Hi,

Yes, it is about Transfer Belt Unit and you must buy and replace part no. 607K00936.

 

Gabi

0 Kudos
wendyns
New Member
New Member

Re: Black film torn and coming out of back of printer

Can I order direct from Xerox ? Is there a link you can send ?

0 Kudos
wendyns
New Member
New Member

Re: Black film torn and coming out of back of printer

It's less than a year old, is it still under warranty?

0 Kudos
gabiene
Valued Advisor
Valued Advisor

Re: Black film torn and coming out of back of printer

Normally is under warranty, so claim it.

0 Kudos
wendyns
New Member
New Member

Re: Black film torn and coming out of back of printer

Who is responsible for the warranty?  The retailer has told me that Xerox are responsible. Xerox tell me that they don't have the right warranty details on their system. The printer is less than 12 months old. I have the invoice dated 13 Feb 2020 as proof of purchase. If Xerox are responsible how can I get the system updated with the correct purchase date to demonstrate that it is still in warranty?

0 Kudos
TammyL-Xerox
Administrator
Administrator

Re: Black film torn and coming out of back of printer

Hello wendyns, 

If you haven't already registered your product you can do so at the below link. 

https://www.onlineregister.com/xerox/wv2/?CTRY=US&LANG=EN 

You can also use this link to view the warranty terms, just select your product. 

https://www.office.xerox.com/product-warranty/warranty-terms/enus.html 

Thanks,
TammyL-Xerox
Community Manager

Be sure to click Kudos for those who have helped you.
Select Accept as Solution for posts that have helped to solve your issue(s)!