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imdebe
New Member
New Member

Black line down the page front and back

Product Name: workcentre 6515
Operating System: Windows 10 x64

I am getting a heavy black line down the front right side of page and grayis line down theback. Every other page prints out the line but has mess (like it went back and forth a few times). I can see the line from the back it looks like it is a film on a roller. Is there a fix for this?

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TammyL-Xerox
Administrator
Administrator

Re: Black line down the page front and back

Hello imdebe, 

I searched our online knowledge base and found this article for black lines.  If you are still having issues after trying these steps, I suggest that you call into our support department for assistance @ 1-800-821-2797 or 1-800-835-6100. 

 

Thanks,
TammyL-Xerox
Community Manager

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