Black line down the page front and back

[imdebe]

I am getting a heavy black line down the front right side of page and grayis line down theback. Every other page prints out the line but has mess (like it went back and forth a few times). I can see the line from the back it looks like it is a film on a roller. Is there a fix for this?

[TammyL-Xerox]

Hello imdebe, 

I searched our online knowledge base and found this article for black lines.  If you are still having issues after trying these steps, I suggest that you call into our support department for assistance @ 1-800-821-2797 or 1-800-835-6100.