Black toner stripe / band along bottom of page

[DigitalAlchemist]

Thank you CathyO

I contacted Xerox UK Support and their resolution was to offer a site visit from a Xerox engineer with the cost estimated to be more than the value of the printer since it is out of warranty.

It seems after 40k copies I have a scrap printer.

[CathyO-Xerox]

Hello DigitalAlchemist,

For UK Support please contact:

Support: 0370 900 5501 Monday- Friday, 8:00 - 17:30 GMT

[DigitalAlchemist]

Thank you for the information which I found at https://www.support.xerox.com/en-us/article/en/1338124

I have reseated a fairly new waster toner container.
I fitted new Black Drum Cartidges and tried swapping them around
Toner levels are good.
I've cleaned the Printhead Lenses.
I've replaced the IBT, IBT Cleaner, and Second Biad Transfer Roller.

None of this has solved the problem.

Does the support department cover the UK market?

[TammyL-Xerox]

Hello DigitalAlchemist, 

Please take a look at this article for undefined edges on copies or prints with some trouble shooting steps to try and resolve the issue. If you are still having issues after trying these steps, I suggest that you call into our support department for assistance @ 1-800-821-2797.

[DigitalAlchemist]

I'm struggling to get rid of a black toner stripe (approx 20cm) that runs across the bottom of an A4 page.

I've fitted a new . . .
IBT Belt
IBT Belt Cleaner
Black Drum

I've cleaned the LEDs and tried swapping drums between colours yet the stripe is always black.