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MaxiMaro
New Member
New Member

Blank page

Product Name: Nuvera 157 / 314
Operating System: Windows 8.1 x64

Hello, I have a PDF which has a page with a very big and strange object outside mediabox. It's measures are W: 23119.6444 mm; H: 23119.6444 mm. To see it you must to set the zoom at 1% and select all; when you find that object and select it with pitstop selection tool, you find out it's not a bitmap or a vector, it's nothing known.

Sin título-2.jpg


The trouble just begin, we use apogee workflow to process all our files, and then export a PDF to a Hot Folder in nuveras. In Nuveras we use queues for impose, and in this case we are doing a step and repeat: but the page whith tha object prints blank...


Sin título-1.jpg

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4 Replies
CathyO-Xerox
Community Manager
Community Manager

Re: Blank page

Hello MaxiMaro,

I see no one has answered this so I would recommend at this point to contact 2nd Level Support at 1-800-821-2797.

Thanks,
CathyO-Xerox
Community Manager

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MaxiMaro
New Member
New Member

Re: Blank page

Hello, I´m still dealing with that issue. Is there any email at second level support?

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CathyO-Xerox
Community Manager
Community Manager

Re: Blank page

Hello Max,

Unfortunately no, you will need to call the number listed above. Please have your device serial number ready as they will need that to authenticate your maintenance agreement.

Thanks,
CathyO-Xerox
Community Manager

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Select Accept as Solution for posts that have helped to solve your issue(s)!
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SPXARG01-DMO
Technical Escalation User
Technical Escalation User

Re: Blank page

Maxi,

I am going to contact the 2nd level customer support for you. We´ll try to get an answer as to why you are getting an unexpected impose result. I´m sorry for the inconvenience.


Regards

 

 

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