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[SPXARG01-DMO]

Maxi,

I am going to contact the 2nd level customer support for you. We´ll try to get an answer as to why you are getting an unexpected impose result. I´m sorry for the inconvenience.

Regards

[CathyO-Xerox]

Hello Max,

Unfortunately no, you will need to call the number listed above. Please have your device serial number ready as they will need that to authenticate your maintenance agreement.

[MaxiMaro]

Hello, I´m still dealing with that issue. Is there any email at second level support?

[CathyO-Xerox]

Hello MaxiMaro,

I see no one has answered this so I would recommend at this point to contact 2nd Level Support at 1-800-821-2797.

[MaxiMaro]

Hello, I have a PDF which has a page with a very big and strange object outside mediabox. It's measures are W: 23119.6444 mm; H: 23119.6444 mm. To see it you must to set the zoom at 1% and select all; when you find that object and select it with pitstop selection tool, you find out it's not a bitmap or a vector, it's nothing known.

The trouble just begin, we use apogee workflow to process all our files, and then export a PDF to a Hot Folder in nuveras. In Nuveras we use queues for impose, and in this case we are doing a step and repeat: but the page whith tha object prints blank...