Blank pages printed from Chrome using 5.585.13.0 PCL6 driver on Windows 10

[Joe Arseneau]

I suggest you call Xerox to have it sparred (sent to Engineering to have resolved)

I can replicate the issue only when using Chrome to open a pdf, but not with an actual webpage.

Xerox won't fix the pdf scenario, but if you can provide enough info for them to replicate your scenario, they should be able to fix it.

I have the same driver but very different printers, so it may be that the specific printer is required to replicate it.

[TraffordElectrical]

Hi Joe, thanks for the response - I selected "Print using System Dialogue" as directed but the output is still a blank page.
I did some brief additional testing and found that Firefox (57.0.4) and Vivaldi (1.13.1008.40) behaved in the same way as Chrome, producing a preview image as expected but a blank sheet when printed.

However, if a PDF file was exported instead of printing directly, it could be printed from a PDF viewer normally. Likewise Internet Explorer (11.192.16299.0) could print the page. The page used for the above testing was the Google UK search page.

Thanks,
Rob

[Joe Arseneau]

Does it change the output when you select to Print using System Dialogue ?

[TraffordElectrical]

Hi, just to advise that the latest PCL6 driver seems to print blank pages from Chrome.

Steps to reproduce:

Open Chrome, and attempt to print a website. Preview appears correctly but printer outputs blank pages only.

Platform: Windows 10 64-bit, 1709 Build 16299

Chrome version: 63.0.3239.132 (Official Build) (64-bit)

Xerox printer model: Workcentre 3325

Driver version: 5.585.13.0 (UNIV_5.585.13.0_PCL6_x64.exe)

After removing the new driver and re-instating the previously installed version (5.548.8.0, UNIV_5.548.8.0_PCL6_x64.exe), printing works as expected.

Thanks,
Rob