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Blank pages printed from Chrome using 5.585.13.0 PCL6 driver on Windows 10

Hi, just to advise that the latest PCL6 driver seems to print blank pages from Chrome.

 

Steps to reproduce:

Open Chrome, and attempt to print a website. Preview appears correctly but printer outputs blank pages only.

 

Platform: Windows 10 64-bit, 1709 Build 16299

Chrome version: 63.0.3239.132 (Official Build) (64-bit)

Xerox printer model: Workcentre 3325

Driver version: 5.585.13.0 (UNIV_5.585.13.0_PCL6_x64.exe)

 

After removing the new driver and re-instating the previously installed version (5.548.8.0, UNIV_5.548.8.0_PCL6_x64.exe), printing works as expected.

 

Thanks,
Rob

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3 Replies
Analyst Nation Moderator Joe053204-hcl
Analyst Nation Moderator

Re: Blank pages printed from Chrome using 5.585.13.0 PCL6 driver on Windows 10

Does it change the output when you select to Print using System Dialogue ?

 

Capture.JPG

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Joe
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Re: Blank pages printed from Chrome using 5.585.13.0 PCL6 driver on Windows 10

Hi Joe, thanks for the response - I selected "Print using System Dialogue" as directed but the output is still a blank page.
I did some brief additional testing and found that Firefox (57.0.4) and Vivaldi (1.13.1008.40) behaved in the same way as Chrome, producing a preview image as expected but a blank sheet when printed.

 

However, if a PDF file was exported instead of printing directly, it could be printed from a PDF viewer normally. Likewise Internet Explorer (11.192.16299.0) could print the page. The page used for the above testing was the Google UK search page.

 

Thanks,
Rob

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Analyst Nation Moderator Joe053204-hcl
Analyst Nation Moderator

Re: Blank pages printed from Chrome using 5.585.13.0 PCL6 driver on Windows 10

I suggest you call Xerox to have it sparred (sent to Engineering to have resolved)

 

I can replicate the issue only when using Chrome to open a pdf, but not with an actual webpage.

Xerox won't fix the pdf scenario, but if you can provide enough info for them to replicate your scenario, they should be able to fix it.

 

I have the same driver but very different printers, so it may be that the specific printer is required to replicate it.

Please be sure to select "Accept Solution" and or select the thumbs up icon to enter Kudos for posts that resolve your issues. Your feedback counts!

Joe
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