cancel
Showing results for 
Search instead for 
Did you mean: 
Highlighted
New Member
New Member

Bug with Mac OS 10.15.4 and Phaser 7100 driver 5.5.2

Product Name: Phaser 7100
Operating System: macOS 10.15 Catalina

Since upgrading to 10.15.4 I have been unable to print from Apple apps, including Safari and Preview but also Readdle's PDFExpert. I get an error 016-572 or similar complaint about paper type or size, and no page printed. All of these worked fine before the upgrade.

Word and Adobe Acrobat do still print -- possibly because they do something non-standard with their printing? Safari, Preview and etc still print on the same printer from a Mac running 10.15.3. 

I have tried re-installing the drivers, and the printer, to no avail.

I'd be grateful for any thoughts or advice...

thanks and allbests,

 

0 Kudos
1 Reply
Highlighted
Analyst Nation Moderator
Analyst Nation Moderator

Re: Bug with Mac OS 10.15.4 and Phaser 7100 driver 5.5.2

Word and Adobe Acrobat do still print -- possibly because they do something non-standard with their printing?

They actually follow the standards, which is why they still work. If Apple went and broke something in 10.15.4 then it could be a very long time getting it fixed because nobody is working and won't be for what may be some time due to Covid19.

I don't see anything about print specific issues, so you may want to other things people are reporting.

Like broken USB if you are usb connected and not LAN printing.

I'd suggest reporting it to Apple since it is just their applications.

My guess, from the fault code, is that it is sending the pages in millimeters or as A3/A4 instead of Letter Tabloid.

But since I am at home and not work, I have no Mac or printer to test that.

Please be sure to select "Accept Solution" and or select the thumbs up icon to enter Kudos for posts that resolve your issues. Your feedback counts!

Joe