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JM98
Member
Member

By-Pass paperjam-prints only when confirming cleared on screen (no real jam)

Product Name: WorkCentre 6515
Operating System: Windows 11

Recently my printer refuses to print at each first attempt in the by-pass tray.
The tray is set to the correct format (C5 envelopes) which has always worked perfectly.

The paper stock has not changed. There is no dirt in the printer.

Now my work-around is to start print job, wait for the error message, press to confirm it is cleared (without touching the tray or the envelope) after which the print continues perfectly.

This workaround works consistently by is very annoying. I suspect a software or setup error but am at a loss.

Is there anyway to solve this? Many thanks!

Printer WorkCentre 6515 - windows 11 - printing form Word365

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TammyL-Xerox
Community Manager
Community Manager

Re: By-Pass paperjam-prints only when confirming cleared on screen (no real jam)

I see no one has responded to this post yet. So, at this point I would recommend contacting your local Xerox Support Department to speak with a Product Specialist for more assistance. Please call 1-800-821-2797.

Thanks,
TammyL-Xerox
Community Manager

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