Bypass Tray will not duplex when using Microsoft Publisher 2007

[Itrymybest]

I have tried all of the settings and the Bypass Tray will not print correctly.

I get two sheets of A4 being printed when it should print on one sheet only as per the document design in Publisher 2007.

In Publisher I have my page setup set as A5 Landscape because this seems the only setting that places the elements to the correct imposition. I am of course using 160gsm Card Stock - hence the wanting to use the Bypass Tray.

In the Print Setup Dialogue - I set:

Size A4 210 x 297mm

Orientation Portrait

Source Bypass Tray

I want to produce a top fold document (Greeting Card) on A4 such that the 'pages' impose as A5 landscape.

I have wasted loads of paper, toner, and time.

Please can someone help me solve this issue?

Glyn

[CathyO-Xerox]

Hello Itrymybest,

I spoke to a specialist and he said it could be due to some kind of mismatch with the settings you're trying to use in Publisher to force what you are looking for, or possibly some kind of driver issue. 

One question: Are you seeing issues duplexing when using other applications?  Are you able to get other documents built in publisher to duplex as expected? 

It really needs more in depth investigation by support to find out what specifically is happening both with how you have set up their workflow and with the device/driver setup, it seems to be a very specific issue on the face of it, where the devil will be in the details. Please call Support: 1-800-821-2797