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New Member
New Member

Bypass on Default for WorkCentre 5335

We have an issue in which someone is fine if they print from their e-mail or online, but if they try to print from word the printer defaults to the bypass tray rather than any of the filled trays. Even when we manually select tray one or two, which have the proper paper, it still goes to tray five in HAL like defiance.

 

Please explain how we can have our printer submit to our will, thank you.

 

-Printer Fighter Matt

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3 Replies
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Xerox Analyst
Xerox Analyst

Re: Bypass on Default for WorkCentre 5335

is it possible that page set up in Word is somehow set to the manual feed or bypass tray? if so, change the page set up in Word to automatically select, and the printer should choose whatever tray is loaded with 8.5x11 paper.

regards,
Margo Valens, Xerox Customer Trainer
Edmonton
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New Member
New Member

Re: Bypass on Default for WorkCentre 5335

When on automatic select it defaults to the bypass tray despite there being no paper in it.

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Agency Analyst
Agency Analyst

Re: Bypass on Default for WorkCentre 5335

MDeragisch,

 

It sounds like the printer driver is currupt. I would recommend a fresh install of the print driver.

 

Thank you,
Jordan R.
Xerox Agency Analyst

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Thank you,
Jordan R.
Systems Analyst / Consultant
Fiery Certified Professional

If someone helped you make sure you give Kudos for their efforts! Don't forget to Select Accept as Solution if the reply resolved your issue as it will be able to help others!