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Piep00
New Member
New Member

Bypass paper tray is always used

Product Name: WorkCentre 6515
Operating System: Windows 10 x64

Dear forum,

at first I apologize for my english, as I'm not a native speaker. I contacted the Support-Centre in Germany (my location) and got no help whatsoever without paying any money. No chance to contact them by mail. Not a great job.

My problem is the bypass paper tray. No matter what I print it uses the empty bypass tray, which is empty and closed by the way. I set this tray in the Printer menu to a lower priority. Furthermore i tried to change the tray manually in the driver which has this setting. No matter what i try, it will use the bypass paper tray. I set the printer to default and tried it again, but it doesn't help in anyway.

You guys are my last hope. Thank you very much for your time.

Stay well!

Steve

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1 Reply
CathyO-Xerox
Community Manager
Community Manager

Re: Bypass paper tray is always used

Hello Piep00,

I searched our online knowledgebase and found the steps to set the Bypass Tray to anything but first priority.

Thanks,
CathyO-Xerox
Community Manager

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