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Community Manager
Community Manager

Re: Bypass paper tray is always used

Hello Piep00,

I searched our online knowledgebase and found the steps to set the Bypass Tray to anything but first priority.

Community Manager

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New Member
New Member

Bypass paper tray is always used

Product Name: WorkCentre 6515
Operating System: Windows 10 x64

Dear forum,

at first I apologize for my english, as I'm not a native speaker. I contacted the Support-Centre in Germany (my location) and got no help whatsoever without paying any money. No chance to contact them by mail. Not a great job.

My problem is the bypass paper tray. No matter what I print it uses the empty bypass tray, which is empty and closed by the way. I set this tray in the Printer menu to a lower priority. Furthermore i tried to change the tray manually in the driver which has this setting. No matter what i try, it will use the bypass paper tray. I set the printer to default and tried it again, but it doesn't help in anyway.

You guys are my last hope. Thank you very much for your time.

Stay well!


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