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teshiron
New Member
New Member

Bypass tray message on Phaser 3330

Product Name: Other - specify product in post

Can we please get a way to disable the 07-500 error message generated by the Phaser 3330 driver on Windows 10? I really don't care that the bypass tray is empty unless I'm trying to print to it.  If I'm printing out of tray 1, then don't tell me a different tray is empty.  As it is, I get an annoying error popup with an audible Windows alert sound every single time I print a document. 

From a UX perspective, the current experience is poor design because it will lead to error fatigue, where users will entirely fail to notice an error that the actual, regular paper tray is empty (or any other error) because they assume it was just the 07-500 annoyance yet again.

Filling the bypass tray to get around the error isn't a particularly good solution either.  I don't want the front of my printer hanging open all the time.

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2 Replies
Mohammad_armouti
Valued Contributor
Valued Contributor

Re: Bypass tray message on Phaser 3330

Hi

the 07-500 error message is an Alert  message that the bypass tray is empty and need to load paper , xerox add a sensor to this tray to notify the users that the tray is empty in case they want to use it ,However this Alert message will not stop your print jobs else if you specify the driver/ Application settings to use bypass tray and the tray was empty or have another paper type ,size,color than defined on the driver settings .

However if this annoying you , i guess you may switch off the Bi-Directional Communication 

Regards,

grp
New Member
New Member

Re: Bypass tray message on Phaser 3330

If the bypass paper tray door is closed. it is obvious there is no paper.  if the print job requested is looking for  default paper size it should automatically go to the tray with the correct paper.  the only time the bypass tray should be selected is when there is no proper paper size loaded in any of the other paper trays, or the user specifies the bypass tray, say for a letterhead or envelope.  Otherwise, this generates all kinds of errors for end users and they create unnecessary service desk tickets.  If the door is closed skip over it and don't send a notificaiton. That is the way most other printers work?  I have no idea why Xerox cant figure this out.

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