Bypass tray won't recognize loaded custom paper

[Joe Arseneau]

Find out which of the many causes listed here is the one affecting your Excel, or Export as PDF and print that.

[amber]

Thanks for the response.

So this is exactly what we are doing.

Enter the correct paper size, thickness, and colour on the printer when the paper is loaded.

On the printer settings, in excel,  we also set it to the desired paper size.

What is odd is that occcasionally it will work (once yesterday - not since).

If you look at the print screen, you see that paper size is custom. After I try to print, and it fails, paper size says 'letter'.

[amber]

Thanks!

The paper size option is greyed out

[Joe Arseneau]

And don't forget the size in Excel, it will over-ride the driver just like Word.

Page Layout > Page Setup > Paper > Paper Size

[Mohammad_armouti]

Hi,

on the machine side 

load the paper on the Bypass tray and then you will get on the control panel the paper settings screen

touch the size option and scroll to custom and enter the paper size  for the height and width  (3.5x14")

and on the same screen modify what media type you are using.

on the PC side 

on the printer preferences add the custom paper size as you can see in the attachment

Regards, 

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[amber]

I should have added, the error is:
"resources required", in the details in the printer it says it is still trying to print on 8x11 paper

[amber]

Hello,

I am printing from Excel to a custom size page (3.5" x 14"), cardstock, through the bypass tray.

I can set up these setting in the printer properties, but the job won't print.

And the print page, which shows a sample of what the print job will look like, looks correct at first, then the print job sends, looks like it will work, but fails, then defaults back to letter size paper.

This used to work - but has stopped recently.

Thanks for any help,

Amber