C230 not able to print full page colour photo.

[stav242]

ive a brand new C230 colour laser printer and i am struggling to be able to get a full page colour photo printed.

printer has had firmware updated, full reset/memory erase, rebooted etc.

using windows 10, i can print a colour photo at 4*6", and the full photo in B&W... but if i try to print at `full page` uin Colour the printer goes busy, then after a few mins then stops. i see `memory full 38.01` error.

ive tried this on 2 laptops and 1 android phone. same error.

the photo is 9Mb, the printer supposedly has 256Mb.. 

is this a bug ?

i rasied it with support but they are a bit slow and are busy trying to register my new warranty before they can help.

[stav242]

https://photos.app.goo.gl/bd6sRKPytgCNGn4a7

[JoeZue]

i have the same issue!. newest firmware and driver software.

[ah_58234]

Did you manage to get an official answer from Support?

For me the printer is close to a glorified paper weight without the ability to print coloured pages.

[stav242]

Im in contact with Xerox support and they have been looking into this. Nothing yet, but I'm hopeful....

[stav242]

BTW we figured out that if you use the PCLm driver on Windows - it WILLcprint a full page colour photo. It's just not the default driver installed.

But seems the mobile version cant change the driver, probably the PCL6 one which doesn't seem to work.

[stav242]

BTW we figured out that if you use the PCLm driver on Windows - it WILL print a full page colour photo. It's just not the default driver installed.

But seems the mobile version cant change the driver, probably the PCL6 one which doesn't seem to work.

[ah_58234]

Hey stav242,

I tried the PCLm driver on Windows and it did work! Thank you very much for the tip.

For a high res image we had to resize it to be smaller, but the quality still acceptable. Overall we are happy that we can at least print a full colour image with the printer.

Also, installing the latest drivers on Mac (instead of the default), allowed us to print too. Albeit, on Mac it's a lot slower than on Windows.

[LeonD]

I'm facing the same issue. PCLm driver works fine but Airprint is still a problem. I'm going to rise a case at Xerox support. 

[LeonD]

Xerox support department is closed during the weekend :(. 

However, I could print images taken in portrait mode via Airprint without any problem. It seems that Airprint doesn't support images taken in landscape mode...