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TammyL-Xerox
Community Manager
Community Manager

Re: C405 firmware updates unavailable

Hello bstanden, 

We are currently having issues with our drivers and downloads page.  I've been told they are working on resolving the issue ASAP.  

Thanks,
TammyL-Xerox
Community Manager

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bstanden
New Member
New Member

C405 firmware updates unavailable

Product Name: VersaLink C405 Color Multifunction Printer
Operating System: macOS 10.15 - Catalina

My printer cannot update firmware.  I presume this is due to expired certificates.

I therefore try to download firmware directly from the Xerox support pages.

I understand the need to transition to the bridge firmware, then on to the latest.  My printer is currently on the bridge firmware.

If I try to download the file linked from the PDF (for instance) https://download.support.xerox.com/pub/drivers/VLC405/firmware/win10/ar/687121_VL_C405_E.zip then download stops after 8.4MB.  Consistently.  I have tried multiple networks (i.e. more than one ISP), multiple devices, multiple operating systems.

If I try to download I service pack, I get HTTP/403 from the links on your site.

Please confirm the full availability of firmware for the C405

Thank you.

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