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Watkins New Member
New Member

C60 Mac Driver Paper Type Mismatch

We recently replaced our 7525 with a C60 w/Built in Controller and we're experiencing several issues. This concern is regarding paper types not matching. Basically, while the C60 references paper types such as Heavyweight 1, Heavyweight 2, etc., the Mac driver has no such paper types. Am I missing something here? I'm currently running Mac OS Sierra.

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7 Replies
Analyst Nation Moderator Joe053204-hcl
Analyst Nation Moderator

Re: C60 Mac Driver Paper Type Mismatch

Same print engine in both, same driver versions supported, same location for all settings. Go to Xerox.com and grab the Sierra driver, don't ever use Apple provided drivers (I'm assuming you are since you have 2 posts indicating it today)

 

1.GIF

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Joe
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Watkins New Member
New Member

Re: C60 Mac Driver Paper Type Mismatch

The problem here is not a comparison between the 7525 and the C60. The C60 User Guide refers to papers such as Heavyweight 2, for example, but the driver software does not have a Heavyweight 2 option, as confirmed by your images. This is what I meant by not matching, the Mac driver and the actual machine/user guide are not using the same paper type descriptions.

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Analyst Nation Moderator Joe053204-hcl
Analyst Nation Moderator

Re: C60 Mac Driver Paper Type Mismatch

For now, replace 2 with Extra.

In a few weeks, call Xerox and get a firmware update (There is one now but it is pointless, a major change is coming in the next one)

It should unify how the settings are between copiers sold with and without a Fiery RIP.

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Joe
Watkins New Member
New Member

Re: C60 Mac Driver Paper Type Mismatch

Thanks for the info. Can we expect new driver software for the Mac so that Heavyweight 1, Heavyweight 2, Heavyweight 3, etc., will be available paper types on the user end?

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Analyst Nation Moderator Joe053204-hcl
Analyst Nation Moderator

Re: C60 Mac Driver Paper Type Mismatch

I'm not sure how they will go about it, there is a major revision coming via firmware for the printer. And since they have not released it to us in 2nd level, I can't confirm if the stocks are being changed (new ones are being added though)

 

As for the driver, mine is newer than public, and does not list them, that isn't to say a new one (on the public side) won't.

 

I have a guy who knows a guy on the driver development team, we are trying backroom contact (un-official) to get an answer.

Xerox is big, everyone needs to have something to bill their time to (I work here in free time "between calls" as it were)

 

When I find something I will report it here, if you have a maintenance agreement with Xerox USA, I may need you to PM me your SN# and contact info, and config sheet to go the Official route. But we won't proceed with that unless needed.

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Joe
Watkins New Member
New Member

Re: C60 Mac Driver Paper Type Mismatch

Thanks a bunch, I can get you whatever you need if necessary. I'm really interested to hear what you learn from the development team, and thanks again for sticking with me on this since my initial explanation of the problem should've been clearer.
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Analyst Nation Moderator Joe053204-hcl
Analyst Nation Moderator

Re: C60 Mac Driver Paper Type Mismatch

They haven't responded as yet, send me a PM with your email address (Assuming you are in the USA)

I will email you from my work email with a request for a scan of your Configuration report, Serial Number, Phone number and maybe a bit more, and we will go the Official route too if we can (assuming a maintenance agreement).

 

I'm taking a 3 day vacation in another 4 hours,so it may be Monday by the time it gets processed, and there is no ETA on how long Engineering will take.

 

Can't hurt to do it, it either gets fixed or something else fixes it sooner.

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Joe
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