Well today I called again
week 3 with no use of my printer
They say the call was closed by ME!
This is the secoind time they cosed the call on me.
They are sending me back into the queue to open a new call.
got someone who said I called the wrong division so I'm getting transferred again.....
This will be the third call opened in as many weeks
no response from the customer relations group either....
I'll try that one but I have to say this is a little disconcerting... I know I'm a little out of the way but I was wondering what is OSS4?
On the xerox entitlements page it used to say I had 'ONSITE SERVICE' active but after I called yesterday they canged it to 'OSS4 - ONSITE SERVICE'
whats the significance?
Sorry to hear that. I saw someone here got a tech to come out for $500
I feel extra stupid since I bought the 3 year on site service plan with it and at less than 1000 pages its dead.
I'm going to call in the morning to see if there's an ETA on that tech yet..
Sitting on the floor next to it is a xerox color cube that wont stay powered up for more than 2 minutes... I didnt get the extended support with that one and it died just after the warranty expired. I have to wait for the next free hazardous waste day at the transfer station to dump that one..
My old HP 5SI worked for over 2 decades but I wanted 11x17 color...
Thank you for using the Support Forum. I am sorry to hear that the technician has not called. Please contact our Customer Relations group for help with your service call.
Has anyone actually got this fixed?
I have the same issue. first with magenta now with black too.
machine ticks like it's skipping teeth on reset.
I called xerox 2 weeks ago and was told a tech will call.
they confirmed my 3 year on site service plan from xerox but after 3 calls still no tech coming out.
i'm 2 weeks behind in my work and need a printer...
O.K., I called in and of course no warranty . . . but I did order the hi-capacity toner through Xerox, so the guy said he would overnight another one that sometimes its the cartridge and not the printer . . . so if that doesn't work, same high priced deal . . . will keep you all posted. [PS-usually a message will state, "it's time to order toner," right? This one just went immediatelt to "it's out" with no warning . . . badd buzz, don't want to be nagative, and at least they sent me a new cartridge, but I don't think it's that ... ]
AGREE . . . same issue, just installed a black high capacity last month (printed 200 pages) , today it says its empty. Won't work . . . and the Xerox site is totally useless. Had a xeroc phaser for over ten years, it was a work horse. Obviously xerox's quality and reliable are a thing of the past.