Has anyone actually got this fixed?
I have the same issue. first with magenta now with black too.
machine ticks like it's skipping teeth on reset.
I called xerox 2 weeks ago and was told a tech will call.
they confirmed my 3 year on site service plan from xerox but after 3 calls still no tech coming out.
i'm 2 weeks behind in my work and need a printer...
Thank you for using the Support Forum. I am sorry to hear that the technician has not called. Please contact our Customer Relations group for help with your service call.
Sorry to hear that. I saw someone here got a tech to come out for $500
I feel extra stupid since I bought the 3 year on site service plan with it and at less than 1000 pages its dead.
I'm going to call in the morning to see if there's an ETA on that tech yet..
Sitting on the floor next to it is a xerox color cube that wont stay powered up for more than 2 minutes... I didnt get the extended support with that one and it died just after the warranty expired. I have to wait for the next free hazardous waste day at the transfer station to dump that one..
My old HP 5SI worked for over 2 decades but I wanted 11x17 color...
I'll try that one but I have to say this is a little disconcerting... I know I'm a little out of the way but I was wondering what is OSS4?
On the xerox entitlements page it used to say I had 'ONSITE SERVICE' active but after I called yesterday they canged it to 'OSS4 - ONSITE SERVICE'
whats the significance?
Well today I called again
week 3 with no use of my printer
They say the call was closed by ME!
This is the secoind time they cosed the call on me.
They are sending me back into the queue to open a new call.
got someone who said I called the wrong division so I'm getting transferred again.....
This will be the third call opened in as many weeks
no response from the customer relations group either....
Today Meghan fron the customer relations group called me and she finally got my call routed to a real tech. 15 minutes later he was here!
After 2 1/2 hours and a lot of parts removed he got to the clog in the magenta and black paths.
One was so bad he had to dig the toner out with a screwdriver....
I am glad to hear that the Customer Relations group and your technican were able to resolve the issue with your printer. Thanks for coming back and posting your update.