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jumper New Member
New Member

C7000 shows empty toner with new toner installed

Operating System: Windows 8

I have a VersaLink C7000 for my little business just over 1 year. I oredered a brand new black toner to replace the old one but the machine says it's empty after the replacement. Thought it was toner's issue, so I returned the toner and get another one. Installed it several times the machine still says it's empty. I checked my record and found only 500 pages have been printed with the genuine toner came with the machine. Rest of the color toners have like at least 76%. Doesn't even seem like the first toner has been consumed all either. Any idea?  

 

Many many thanks for anyone who can help me a bit. Very frustrated...

 

 

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7 Replies
jumper New Member
New Member

Re: Empty toner after replacement

Any help please? I'm desparate. The Xerox techinical service ask me $299 for half hour on-site checking. After only 500 pages of printing? That's insane.... 

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gabiene Advisor
Advisor

Re: Empty toner after replacement

Hi,

Try to shake well the toner cartridges. It is possible the toner to be strengthened. And if still not working you really need a tech because the toner path can be cloged, or something in the toner drive cartridges to be broken. The sensor who sense the presence of the toner is inside the developer housing and if it not sense the toner it declare an empty cartridge.

 

Gabi

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jumper New Member
New Member

Re: Empty toner after replacement

I've tried to shaked the toner many many times. Desn't work. How come it get clogged after just few hundred printings? Any other possible reasons? A tech said that could be the printer not connected to internet but I did some research and deson't see that's the issue. The printer is able to work as a stand along printer on mannual.

 

 

 

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gabiene Advisor
Advisor

Re: Empty toner after replacement

You said that the machine have just 500 prints on counter and that's why I supposed the toner can be clogged somwhere on the dispending module. The counter is too small for one year.

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jumper New Member
New Member

Re: Empty toner after replacement

New update!

So we called the tech(which cost us around $500 for almost 2 hours) and still can't get it solved. It's a extremely low millage machine said by the tech which shoudn't have problem like this. He took apart the whole machine and found the drive motor for black toner seems not working. He needs to go back and check with his boss and figure how expensive that part gonna cost(he said expect that to be expensive....).

So we got 571 pages printed in black and white and the machine cost us $1500, toner cost $200, the current tech guy visit costs us $500, we are now printing more than $4 a page.......that's rediculous. How come a big printing machine made by a big company this unreliable(and yet the machine is relatively new but JUST pass warranty). If the part gonna cost us several houndred dollars, should we just through away the machine and buy a new one that would at least has new 1 year warranty( that certainly won't be an Xerox printer).....

Thought we are saving money by getting a legit laser printer, well, we are not. 

Very unsatisfied with Xerox....very....

I'm the most frustrated customer now I think

  

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euvinod New Member
New Member

Re: C7000 shows empty toner with new toner installed

We have the same issue our C7000 showing empty toner with new toner installed.We have installed 7 units at sight  , Plz advise a solution at the earliest.

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ychris Member
Member

Re: C7000 shows empty toner with new toner installed

I have the same problem. I tried to ignore it for a day and restarted the machine few times, it was back to normal.

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