At the IOT you can go to Machine Status > Tools > System Settings >Common Service Settings > Maintenance > Manual Alignment Adjustment and run that for the tray and media.
In CWS5 you can do Server > Align Tray
Then pick the tray and stock and run the wizard
If you have SIQA, run that.
Beyond those 3 things you would need a service tech onsite to go into Diagnostics and modify by NVM settings.
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for posts that resolve your issues. Your feedback counts!Joe Arseneau