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valdemarpr
Member
Member

C8035 Fuser unit does not fix properly

Product Name: AltaLink C8030 / C8035 / C8045 / C8055 / C8070 Color Multifunction Printer
Operating System: macOS 10.14 - Mojave

Hi, thanks for reading, I'm having a printing issue that I can't find how to solve:

I usually print different types of papers with different weights for different purposes; including bond paper, coated cardstock, adhesive paper, and heavyweight coated cardstock.

The fault occurs when I usually print multiple copies of a file with a lot of graphics, even with the correct settings, the toner comes off the sheet, I tried to change the setting to a heavier type of media, but it only works for light and medium papers in some cases; but for heavy papers like heavyweight cardstock this method rarely works.

Is there a way how to reset or reconfigure the fuser to increase the temperature or decrease the fusing speed, like phaser series does? also, Why I can't print Banner sheets like Phaser series does too?

I currently use the glossy heavywheight cardstock type for all the media I print, since it is the only way I waste less paper and toner as possible.

Thanks for your comments.

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2 Replies
TammyL-Xerox
Administrator
Administrator

Re: C8035 Fuser unit does not fix properly

Hello valdemarpr, 

 

I couldn't find anything about adjusting the fuser temp like on our Phaser products.  I did find two articles for you to review below that may be of assistance.  

 

If you are still having issues after trying these steps, I suggest that you call into our support department for assistance @ 1-800-821-2797 or 1-800-835-6100

 

Toner rubs off the prints.

 

How to enable the Banner Page.

Thanks,
TammyL-Xerox
Community Manager

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valdemarpr
Member
Member

Re: C8035 Fuser unit does not fix properly

Thank you for your response, I did tried the first solution mentioned in toner rubs off, but replacing the fuser, so I supposed I do have to try and watch results.

Also, for banner page I mean wider media for printing, not just printing a print job info page.

Any other idea?
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