Other than being related to the hole punch unit, that has nothing whatsoever to deal with my issue.
The hole punch *works*. It will work in copy mode, with both portrait and landscape paper. It will work *in portrait mode only* when printing from the computer. It *will not* function, and in fact the job will error out, if landscape-mode paper is selected. (Error states that 8.5 x 11" paper is not present, even though it's loaded and the machine properly recognizes it as such.)
I searched the Support Page and found this article on the hole punch that may help you.
Pretty simple - this new MFP was just delivered and installed last week, and the job I'm trying to run needs to be hole-punched at the top of each page. Print from the landscape tray works for print alone and folding, but refuses to print hole-punch stating the required paper type isn't present. (Hole-punch, folder are installed.) If I leave it to autoselect the tray, it will print on portrait paper and punch the left side; if I change the document (in print settings) to landscape, it will print a landscape-format document on portrait paper.
Manually copying will pull from the landscape tray and hole-punch, but I shouldn't have to print an entire job out, just to manually feed it back in for this operation. (The Samsung that this unit replaced did all this just fine.)
Is this something I'm just missing in the options, or do we have to get the tech from the leasing company out to fiddle with it?