CK machines are spamming mails, started at 1 october

[Fabio]

we have several customers, and smart esolutions is working perfectlt fine, we did the test, and communication status from webinterface is succesfull

also we never see the smart eolsutions error message when its not able to connect to xerox

but, even if there was a smart e error or connectivity issue, the machine shouldnt send each 2 minutes the same mail over and over again

so your solution is NOT a solution :)

[DavidX28897-xrx]

Resolve the reason why it can't talk to Xerox in the esolutions section of centreware or simply disable esolutions

[rdaniels2]

I take it you checked the Alert Notifications on the device, to make sure that your email address isn't populated in more than one location ?

I am thinking that increasing / decreasing the warning levels as a test.

Depending on the device -> CWIS -> Genteral Setup -> Alert Notification

[Fabio]

Ok, seems updating doesn't help...

Still sending mails each minute

[Fabio]

if you have a machine with older firmware , and setup email alerts, machine are spamming now mails like below, each 2 minutes... so you mailbox is full of mails like this

i know already fw .28600 and .34300 are impacted

upgrade to latest : 073.xxx.058.25300, contact xerox to obtain it, since its NOT lised on the xerox support/downloads pages

best to upgrade to a newer firmware

example mail : 

This message was automatically generated by Xerox Multifunction Printer : XEROX 7845.
   
    Date and Time of snapshot: 01/10/18   14:45
       System Location: xxxxx
       System IP Address: 192.168.1.74
       System MAC Address: xxxxx
       System Model: Xerox WorkCentre 7845
    ------------------------------------------------------------------------
   
    Please report the following meter reads to Xerox.
   
       System Serial Number: xxxx
   
       Black Impressions: 46701
       Color Impressions: 48103
       Total Impressions: 94804
       Black Large Impressions: 30
       Color Large Impressions: 376
    ------------------------------------------------------------------------