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Fabio Valued Advisor
Valued Advisor

CK machines are spamming mails, started at 1 october

Operating System: Mac OS X 10.11 - El Capitan

if you have a machine with older firmware , and setup email alerts, machine are spamming now mails like below, each 2 minutes... so you mailbox is full of mails like this

 

i know already fw .28600 and .34300 are impacted

upgrade to latest : 073.xxx.058.25300, contact xerox to obtain it, since its NOT lised on the xerox support/downloads pages

best to upgrade to a newer firmware

 

example mail : 

 

This message was automatically generated by Xerox Multifunction Printer : XEROX 7845.
   
    Date and Time of snapshot: 01/10/18   14:45
       System Location: xxxxx
       System IP Address: 192.168.1.74
       System MAC Address: xxxxx
       System Model: Xerox WorkCentre 7845
    ------------------------------------------------------------------------
   
    Please report the following meter reads to Xerox.
   
       System Serial Number: xxxx
   
       Black Impressions: 46701
       Color Impressions: 48103
       Total Impressions: 94804
       Black Large Impressions: 30
       Color Large Impressions: 376
    ------------------------------------------------------------------------

4 Replies
Fabio Valued Advisor
Valued Advisor

Re: CK machines are spamming mails, started at 1 october

Ok, seems updating doesn't help...

Still sending mails each minute
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rdaniels2 Valued Contributor
Valued Contributor

Re: CK machines are spamming mails, started at 1 october

I take it you checked the Alert Notifications on the device, to make sure that your email address isn't populated in more than one location ?

I am thinking that increasing / decreasing the warning levels as a test.

Depending on the device -> CWIS -> Genteral Setup -> Alert Notification

 

 

Randy
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Technical Escalation User DavidX28897-xrx
Technical Escalation User

Re: CK machines are spamming mails, started at 1 october

Resolve the reason why it can't talk to Xerox in the esolutions section of centreware or simply disable esolutions

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Fabio Valued Advisor
Valued Advisor

Re: CK machines are spamming mails, started at 1 october

we have several customers, and smart esolutions is working perfectlt fine, we did the test, and communication status from webinterface is succesfull

 

also we never see the smart eolsutions error message when its not able to connect to xerox

 

but, even if there was a smart e error or connectivity issue, the machine shouldnt send each 2 minutes the same mail over and over again

 

so your solution is NOT a solution :)

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