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mrtito02
New Member
New Member

CRUM ID Reseat Cyan Cartridge 093-962

Product Name: WorkCentre 6027
Operating System: Windows 10 x64

Hi Folks,

I have a Xerox Workcentre 6027 that I bought new in March 2020, just out of warranty unfortunately. I am replacing the cyan toner cartridge for the first time, but keep getting the error: "CRUM ID Reseat Cyan Cartridge 093-962". I am using original OEM Xerox cartridges. At first I thought the toner cartridge was defective, so I returned it and got a new one, but still get the same error. That is two new cyan OEM cartridges that the printer still doesn't accept. Any ideas?

Thanks!

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4 Replies
CathyO-Xerox
Community Manager
Community Manager

Re: CRUM ID Reseat Cyan Cartridge 093-962

Hello mrtito02,

There are a few things that could be happening. You could have a genuine cartridge but not the right one for your region or it could be a metered cartridge for a non metered device or vice versa. Lastly, it could be a defective cartridge. I would recommend checking the part number off the old cartridge that was last known to work in your device, and see if that matches exactly the part number of the new cartridge.

Thanks,
CathyO-Xerox
Community Manager

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cv77
New Member
New Member

Re: CRUM ID Reseat Cyan Cartridge 093-962

I have the same problem with a yellow cartirdge. It is a genuine Xerox cartridge with the same part # as the old one.

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TammyL-Xerox
Administrator
Administrator

Re: CRUM ID Reseat Cyan Cartridge 093-962

Hello cv77, 

Please call into the support center 1-800-821-2797 so they can deterime if the cartridge is defective. 

Thanks,
TammyL-Xerox
Community Manager

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Meganesd
New Member
New Member

Re: CRUM ID Reseat Cyan Cartridge 093-962


@mrtito02 wrote:

Hi Folks,

I have a Xerox Workcentre 6027 that I bought new in March 2020, just out of warranty unfortunately. I am replacing the cyan toner cartridge for the first time, but keep getting the error: "CRUM ID Reseat Cyan Cartridge 093-962". I am using original OEM Xerox cartridges. At first I thought the toner cartridge was defective, so I returned it and got a new one, but still get the same error. That is two new cyan OEM cartridges that the printer still doesn't accept. Any ideas?

Thanks!


My cyan toner was recharged, and the toner chip was changed too, but the printer shows the message "ID de CRUM 093-962 - restore cyan cartridge". How can I fix it?

 

 

rapidfs

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