CRUM ID Reseat Cyan Cartridge 093-962

[kyis]

I purchased a consumer based New workcenter from Amazon. End up the unit is a metered device even though no contract. Now that i have already purchased oem xerox cartridges a year ago they are not returnable. I might as well of purchased after market. I have 600 total prints. replaced black cartridge once and now the cyan with 306 color. Xerox should not have 2 different part numbers for the same machine or make some sort of note on toners.

[Meganesd]

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@mrtito02 wrote:

Hi Folks,

I have a Xerox Workcentre 6027 that I bought new in March 2020, just out of warranty unfortunately. I am replacing the cyan toner cartridge for the first time, but keep getting the error: "CRUM ID Reseat Cyan Cartridge 093-962". I am using original OEM Xerox cartridges. At first I thought the toner cartridge was defective, so I returned it and got a new one, but still get the same error. That is two new cyan OEM cartridges that the printer still doesn't accept. Any ideas?

Thanks!

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My cyan toner was recharged, and the toner chip was changed too, but the printer shows the message "ID de CRUM 093-962 - restore cyan cartridge". How can I fix it?

rapidfs

[TammyL-Xerox]

Hello cv77, 

Please call into the support center 1-800-821-2797 so they can deterime if the cartridge is defective. 

[cv77]

I have the same problem with a yellow cartirdge. It is a genuine Xerox cartridge with the same part # as the old one.

[CathyO-Xerox]

Hello mrtito02,

There are a few things that could be happening. You could have a genuine cartridge but not the right one for your region or it could be a metered cartridge for a non metered device or vice versa. Lastly, it could be a defective cartridge. I would recommend checking the part number off the old cartridge that was last known to work in your device, and see if that matches exactly the part number of the new cartridge.

[mrtito02]

Hi Folks,

I have a Xerox Workcentre 6027 that I bought new in March 2020, just out of warranty unfortunately. I am replacing the cyan toner cartridge for the first time, but keep getting the error: "CRUM ID Reseat Cyan Cartridge 093-962". I am using original OEM Xerox cartridges. At first I thought the toner cartridge was defective, so I returned it and got a new one, but still get the same error. That is two new cyan OEM cartridges that the printer still doesn't accept. Any ideas?

Thanks!