Morning Xerox community.
I recently purchased a Phaser 6022. I created a custom paper size (5x7) and attempted to print a photo. It turned out my HP photo paper was too heavy to pass through so I resorted to using regular paper - size (8.5x11) and weigth. The printer printed the 5x7 image (centered at the top) but then started flashing that the paper size was wrong. Every time I pulled and reinserted the paper tray the same thing occurred.
Eventually I found how to cancel the job (Duh!!), but wondered if there was a configuration option so that if the printer failed it would then flush the job automatically?
I understand that I shot myself in the foot here, and that I had the option to cancel the failing job all along, but wish I could "instruct" the printer to fail and give up on it's own.
Trivial question I admit. Still...
Thank you for using the forum.
You may want to check out the knowledgebase for the Phaser 6022.
This article may help you:
Configure the Fault Timeout
The fault timeout is how long the printer waits before canceling a print job that stops abnormally.
Link to the Xerox Online Support Assistant: www.support.xerox.com
If that does not resolve your issue you may consider contacting Support at the following link: Fast Track to the Expert or by phone 1-800-835-6100 U.S. & Canada Mon - Fri 8AM-8PM ET.