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New Member
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Can not install driver on Phaser 3330

Hello we just bought a phaser 3330 network printer connected through USB port on a Windows 7 x86 machine. While the setup in the supplied DVD completes and I get the message that installation is succesful, I get an exclamation mark icon in "Devices and Printers" and in device manager there is no driver registered on the printer itself.

 

1.PNG2.PNG

 

*The highlighted words are Unknown and Not Digitally Signed

 

When I try to manually install the driver (PCL 6, 32bit) and choose the x2STUSX inf file I get the correct options and it is said that the driver is digitally signed (highlighted part):

 

3.PNG

 

But when I choose to install I get a "installing this device driver is not recommended because windows cannot verify the publisher etc." message!

 

4.PNG

 

I then tried to download the latest web-based Print Driver Installer (3330_5.523.0.0_PrintSetup) and same thing happens while the printer is recognized through setup the installation seems incomplete in the same way I describe above.

 

Rebooting the computer after installation didn't change things.

 

While the printer seems in this state it can print a "Test page".

 

One last thing, I tried to connect via network (cable) and while I was getting an IP (via DHCP) on the information panel I couldnt get into the web interface of the printer. One dumb question and apologies for that, shouldn't the port on the printer be lit while the network connectivity is up, because in my case the printer's network port is always dark (no lights).

 

** The strange thing here is that I have a DHCP lease record for the printer on the Windows DHCP server and a PTR record on the DNS for the hostname but no ping connectivity or http answer.

 

I also tried setting a static IP (which I prefer) but without success as well. 

 

Sorry for the screenshots in with those strange characters - it is greek language.

 

Any help or suggestion is greatly appreciated.

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Valued Advisor
Valued Advisor

Re: Can not install driver on Phaser 3330

If multiple drivers are failing I would be more inclined to blame the USB cable.

 

As for the Network thing, I'm guessing you bought a used device and the previous owner set up an IP filter or disabled it, turned on 802.11X. In short, You will need to download the System Admin guide and start enabling/disabling things if it was a used device. If it is new, stop trying and return it. It isn't worth the hassle and you will end up regretting it down the line when more goes wrong.

 

 

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Joe Arseneau
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New Member
New Member

Re: Can not install driver on Phaser 3330

Hello Joe and thanks for the quick reply.

 

The printer is brand new, so is the cable. I don't have previous experience with Xerox printers but with other manufacturers I recall network was enabled by default (DHCP) so I only had to change to static IP when I was finished setting up the printer.

 

I can either give it another try (maybe reset the network and set it up once more if web service answers) or contact the retailer we bought it as you suggest - my guess is that installation should be an easy task and not that hard and tricky as this one.

 

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