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Can not print - WC 5230

Hi everyone

 

I'm hopping you can help me with some issues I'm having with a WC5230.

 

Recently, our customer change their router, they now had a Cisco Small Business RV042, since they do the change, the machine is unable to print correctly.

 

When we do a ping commando to the IP address or the hostname, sometimes it works, sometimes not. so once in a while they can print.

 

In the office the also had a switch, I tried to disconnect the network, leaving only two PCs and the MFP. but they had the same problem too. other symptom is that sometime one PC can do the ping while the other can't.

 

I also test the MFP with my laptop, communicate by a crossover, and it works fine. no problem with this.

 

I tried initializing the NVM, in order to send the machine to factory settings, I change the IP. I also check the browse option from the network scanning to see if I found the network, sometimes it connected to it, sometimes not.

 

I know the problem is on the network, but I have doubts with I tried to connect the PCs using only the switch.

 

Do you have some information that can be helpful?

 

Best Regards

 

Alvaro Rugama Cerda

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Xerox Analyst
Xerox Analyst

Re: Can not print - WC 5230

Hi Alvaro,

Not sure if I'm following you. Before the router everything was working? I'm not understanding the switch issue. This switch was between the router and the printer?

You can check a few things:

- When the printer doesn't ping, is the router activity led for that port active or not. Are you experience network drops? You can force the printer network port to 10 or 100 or 1000 duplex. and see the result.

- Place a switch between the router and the printer to see the result

- At the printer, deactivate any protocol you don't need. Deactivate multicast DNS. Leave only LPR print. Turn off everything else. This is to check if, for some reason, the router is blocking any protocol.

- Set a static IP instead of DHCP and see the result and vise-versa.

Regards

Rui 

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Re: Can not print - WC 5230

Hi RuiPC-Xerox

 

Yes, the switch is between the Printer and the router. and yes, before they change the router, the printer was working ok, they also change the IP segment on the network

 

I tried to disconnected the router from the switch in order to issolate the problem. But it remain.

 

The IP address is static, I tried to set the hostname on the driver, but it's the same issue.

 

I'm thinking about checking the switch, maybe that's the problem, because if I use a crossover connection the machine works ok, I already issolate the problem in the switch segment. I will test the connection with other swith or router.

 

Thanks for your help.

 

Best Regards

 

Alvaro Rugama

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Xerox Analyst
Xerox Analyst

Re: Can not print - WC 5230

Yes, I agree. Try to connect the printer directly to the router and also your pc.

Regards

Rui

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