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homeboy
Frequent Member
Frequent Member

Can't Send Files from Win 10 Computer to 550/EX560 Fiery

Product Name: Xerox Color 550/560/570 Printer
Operating System: Windows 10 x64

I can't send files from my Win 10x64 computer to the 550/EX560 Fiery. I can copy PDF files to a USB drive, plug into Fiery, import the job and print normally.

I deleted the printer from my computer and reinstalled it. The TCP/IP numbers match. Problem not solved. 

I don't know this logic makes sense, but......if I can print an imported job then I assume there is nothing wrong on the 550 end, and if I was able to reinstall the printer, I asusme there is nothing wrong with the physical cable from the computer to the 550. That locates the problem in my computer, right? Some sort of configueration issue?

 

Screenshot 2021-10-06 091742.png

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3 Replies
GabiE-Xerox
Xerox Employee
Xerox Employee

Re: Can't Send Files from Win 10 Computer to 550/EX560 Fiery

Hi,

It looks like the printer is ok.

Most of the issues with non printing jobs and „Offline” messages are from driver settings.

 First check to see if  there is no job in the print queue (delete any job if exist).

 So, check the port to be on TCP/IP and not WSD. MS convert the port to WSD. If it is so, click right on the print driver and click on „Printer Properties”, click on „Ports” tab, click on „Add port”, select „Standard TCP/IP port” , click on „New port” and set an IP and in the next window click „Finish”.

After that click again on ''Ports'' tab click on "Configure port" and change from  RAW to LPR, at the Queue name write "lp" and be sure to unchecked "LPR Byte Counting Enable" and "SNMP Status Enabled".

 

Gabi

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homeboy
Frequent Member
Frequent Member

Re: Can't Send Files from Win 10 Computer to 550/EX560 Fiery

I had high hopes, but it didn't work.

 

Screenshot 2021-10-06 123443.pngScreenshot 2021-10-06 124034.png

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homeboy
Frequent Member
Frequent Member

Re: Can't Send Files from Win 10 Computer to 550/EX560 Fiery

Any next steps?

 

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