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Can't add a queue from xeroxofficeprtmgr GUI on Linux

Product Name: AltaLink C8130 / C8135 / C8145 / C8155 / C8170 Color Multifunction Printer
Operating System: Linux

I run the `xeroxofficeprtmgr` binary with this command :

sudo xeroxofficeprtmgr -nd

I can see the GUI. I try to add the printer with the following parameters :

queue name: xerox_c8170
printer model: Xerox Office Standard Driver (only choice)
connection type: TCP/IP (Workstation to Printer)
IP: 172.16.xxx.xxx

When Clicking OK, nothing happen, the popup stay in place and no queue is added.

I can see this error in the `/tmp/XeroxOfficeprtmgr.log` file

11:27:39 - ERROR/OSInterface: Failed to open config file
11:27:39 - ERROR/Prtmgr: Unable to get OS Interface to check queue name

I've no idea what to do with this error.

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1 Reply
CathyO-Xerox
Community Manager
Community Manager

Re: Can't add a queue from xeroxofficeprtmgr GUI on Linux

Hello fabienhespul,

I can't find anything on our Support page about this. I would recommend contacting support and speaking to a 2nd Level Specialist: 1-800-821-2797

Thanks,
CathyO-Xerox
Community Manager

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